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Shipping Policy
RobotX offers free standard shipping on orders over $199 USD, applicable to ground shipping where available.

Due to the size, weight, value, and sensitivity of robotics equipment and related hardware, certain products may be shipped via LTL freight or parcel carriers, including but not limited to UPS, FedEx, DHL, or other carriers. RobotX reserves the right to select the shipping carrier and delivery method at its sole discretion to ensure safe and secure delivery.

Returns Policy
RobotX offers a 7-day return window, meaning you must request a return within 7 days of receiving your item.

Eligibility for Returns
To be eligible for a return, items must be:

• In the same condition as received

• Unused and unpowered

• In original factory packaging

• Include all accessories, documentation, and protective materials

Proof of purchase from RobotX is required for all returns.

Definition of “Used”
An item is considered used and is not eligible for return if any of the following apply:

• The product has been removed from factory packaging

• The product has been powered on

• The product shows any damage, including cosmetic damage

• Seals, void stickers, labels, or protective materials have been removed, broken, or altered

Restocking Fee
Once an item has shipped (has left the RobotX warehouse), all approved returns are subject to a 20% restocking fee.

If a cancellation or return request is received before shipment, a full refund will be issued with no restocking fee. Approved refunds are typically processed within 24 hours, with funds appearing on your payment statement within 3–5 business days, depending on your payment provider.

How to Start a Return
To request a return, please contact info@usrobotx.com within 7 days of delivery.

If your return request is approved, RobotX will provide return instructions and, where applicable, a return shipping label. Return shipping costs may be deducted from the refund unless the return is due to a confirmed defect or shipping error.

Returns sent without prior authorization will not be accepted.

Return Address
RobotX
17901 Von Karman Ave, Ste 420，
Irvine, CA 92614

Damages and Shipping Issues
Please inspect your order immediately upon receipt.

If your item is defective, damaged, or incorrect, contact info@usrobotx.com as soon as possible so we can evaluate the issue and determine next steps.

For freight or LTL deliveries, customers must inspect the shipment at delivery and clearly note any visible damage on the carrier’s delivery receipt before acceptance. Failure to document damage at delivery may limit or prevent carrier claims.

Non-Returnable Items
RobotX does not accept returns for:

• Custom or special-order products, including items built, configured, or modified specifically for a customer (including custom software, hardware configurations, or branding)

• Personalized items

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you are unsure whether a product is eligible for return, please contact us before purchasing.

Exchanges
The fastest way to receive a replacement item is to return the original item (subject to approval) and place a new order separately.

European Union – 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must remain unused, in original factory packaging, and include proof of purchase. All other eligibility conditions outlined in this policy continue to apply.

Refunds
Once a returned item is received and inspected, RobotX will notify you of approval status. If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since approval, please contact info@usrobotx.com.

Binding Terms
By placing an order with RobotX, you acknowledge and agree that these shipping, return, refund, restocking, inspection, and eligibility terms are binding at the time of purchase.

Overview
RobotX does not provide its own warranty for products sold through the RobotX website. All warranty coverage is provided solely by the original product manufacturer, subject to the manufacturer’s terms, conditions, limitations, and approval.

RobotX’s role is limited to assisting customers with manufacturer communication when possible. RobotX does not guarantee warranty approval, repair outcomes, replacement decisions, or turnaround timelines.

Manufacturer Warranty Coverage
Warranty coverage, duration, and eligibility vary by product and manufacturer.

Where available, manufacturer warranty details are listed on individual product pages. Customers are responsible for reviewing manufacturer warranty terms prior to purchase.

For certain manufacturers (including but not limited to Unitree Robotics), customers may be required to contact the manufacturer directly to confirm warranty coverage and eligibility.

All final warranty determinations—including approval, repair versus replacement, and service timelines—are made exclusively by the manufacturer.

RobotX’s Role
RobotX may assist customers by:

• Facilitating communication with the manufacturer

• Collecting preliminary information to support a warranty inquiry

• Assisting with logistics coordination when reasonably possible

RobotX does not:

• Provide warranty coverage

• Guarantee manufacturer decisions or outcomes

• Cover manufacturer repair or replacement costs

• Cover shipping, labor, downtime, or related expenses under warranty

Reporting Warranty Issues
Customers should report potential warranty issues as soon as reasonably possible after discovery to allow timely coordination with the manufacturer.

To assist with a warranty inquiry, RobotX may require:

• Proof of purchase from RobotX

• Order number

• Product serial number(s)

• Photos and/or videos demonstrating the issue

• Basic troubleshooting information

Failure to provide required information may delay or prevent warranty assistance.

Warranty Eligibility and Limitations
Manufacturer warranty coverage may be denied or voided if the issue results from:

• Misuse, abuse, negligence, or accidents

• Unauthorized modifications or repairs

• Improper storage, transportation, or handling

• Use of unsupported or third-party accessories

• Cosmetic damage or normal wear and tear

Warranty eligibility and limitations are determined solely by the manufacturer and may vary by product.

Software, Firmware, and AI Behavior
Software, firmware, and AI-driven functionality—including autonomy, navigation, voice interaction, perception accuracy, and system behavior—are continuously evolving and are not guaranteed to be error-free.

Software, firmware, or AI model updates may:

• Modify system behavior or performance

• Add, remove, or alter features

• Improve or limit system responses

Such changes do not constitute a defect and are not covered under warranty.

Repairs Outside of Warranty
RobotX may offer paid diagnostic, repair, or expedited service options outside of manufacturer warranty coverage.

• RobotX labor and repair services are not covered under manufacturer warranty

• Repair or service quotes may be provided upon request

• All paid services require separate approval and payment

Geographic Limitations
RobotX warranty assistance is available only within the United States and only for products purchased directly from RobotX.

Manufacturer warranty coverage may vary by region and is subject to manufacturer policies.

Original Purchaser Requirement
To receive warranty assistance through RobotX, the claimant must be the original purchaser and provide a valid RobotX order number.

Transferability of manufacturer warranties is determined solely by the manufacturer.

Limitation of Liability
To the maximum extent permitted by law, RobotX shall not be responsible for:

• Indirect, incidental, or consequential damages

• Loss of revenue, missed opportunities, or downtime

• Business interruption or data loss

No Implied Warranties
RobotX makes no implied warranties, including warranties of merchantability or fitness for a particular purpose. All warranties are provided exclusively by the manufacturer, to the extent permitted by law.

Contact Information
For warranty-related questions or assistance, please contact:

RobotX
Email: info@usrobotx.com

Your privacy is important to us. This Privacy Policy explains how RobotX collects, uses, stores, and protects your personal information when you access or use our website, https://usrobotx.com, and any related services, products, or communications operated by RobotX.

This policy was last updated on October 14, 2025.

Information We Collect
We collect both information that you voluntarily provide to us and information that is automatically collected when you access or use our website and services.

Log Data
When you visit our website, our servers may automatically collect standard log data provided by your web browser. This may include your Internet Protocol (IP) address, browser type and version, pages visited, date and time of access, time spent on pages, and technical diagnostic data related to errors or performance.

While this information may not directly identify you, it may be combined with other data to identify individuals in certain circumstances.

Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone or mobile number

Legitimate Reasons for Processing Personal Information
RobotX only collects and uses personal information where we have a legitimate business or legal reason to do so. We collect only information that is reasonably necessary to provide our products, services, and communications to you.

Collection and Use of Information
We may collect personal information when you:

• Subscribe to updates, newsletters, or marketing communications

• Access our website via a browser or mobile device

• Contact us via email, social media, or similar platforms

• Interact with or mention RobotX on social media

We may use collected information for the following purposes:

• To personalize and improve your experience on our website

• For analytics, research, and business development

• For marketing and promotional communications related to RobotX products and services

• For internal record keeping, operational, and administrative purposes

We may combine personal information with data obtained from trusted third-party sources where permitted by law.

Security of Your Personal Information
RobotX takes commercially reasonable measures to protect personal information from loss, theft, unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We will comply with applicable laws in the event of a data breach.

You are responsible for maintaining the confidentiality and security of any account credentials associated with our services.

How Long We Retain Personal Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal information is no longer required, we will delete or anonymize it where reasonably possible.

We may retain certain information to comply with legal, accounting, regulatory, or reporting obligations.

Children’s Privacy
RobotX does not knowingly collect or solicit personal information from children under the age of 13. Our products and services are not directed to children under 13.

International Transfers of Personal Information
Your personal information may be stored or processed in locations where RobotX or its service providers maintain facilities. These locations may have different data protection laws than your country of residence.

Where personal information is transferred internationally, RobotX will take reasonable steps to ensure the information is protected in accordance with this Privacy Policy and applicable laws.

Your Rights and Control Over Personal Information
You may choose not to provide personal information, although this may affect your ability to access certain features or services.

You have the right to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements. We will not discriminate against you for exercising your privacy rights.

If you previously consented to receive marketing communications, you may withdraw your consent at any time by using the unsubscribe option or contacting us directly.

If you believe any personal information we hold is inaccurate or outdated, please contact us so we can correct it.

If you believe RobotX has violated applicable data protection laws, you may contact us with details of your concern. We will investigate and respond in a timely manner. You may also have the right to contact a relevant data protection authority.

Use of Cookies
RobotX uses cookies and similar technologies to collect information about your interactions with our website. Cookies help us understand usage patterns, improve functionality, and personalize content. You may adjust your browser settings to refuse cookies, though some features of the website may not function properly.

Limits of This Policy
Our website may contain links to third-party websites not operated by RobotX. We are not responsible for the privacy practices or content of those third-party sites.

Changes to This Privacy Policy
RobotX may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or regulatory obligations. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

RobotX
Email: info@usrobotx.com

Welcome to RobotX. These Terms and Conditions (“Terms”) govern your access to and use of the RobotX website, as well as the purchase and use of any products or services offered by RobotX. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. Acceptance of Terms
By creating an account, placing an order, or otherwise using the RobotX website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all users of the website, including visitors, customers, and content contributors.

2. Products and Services
RobotX makes reasonable efforts to ensure that product descriptions, specifications, images, and pricing are accurate. However, we do not guarantee that such information is complete, current, or error-free. Product images are for reference only and may differ slightly from the actual product. RobotX reserves the right to modify, suspend, or discontinue any product or service at any time without notice.

3. Pricing and Payment
All prices are listed in U.S. Dollars (USD) unless otherwise stated and are subject to change without notice. You agree to pay all charges incurred through the website at the prices in effect at the time of purchase, including applicable taxes, duties, and shipping fees. RobotX reserves the right to refuse or cancel any order due to pricing errors, inventory limitations, or suspected fraudulent activity.

4. Shipping and Delivery
Shipping fees and estimated delivery times are provided at checkout. Delivery dates are estimates only and are not guaranteed. RobotX is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control. Risk of loss and title to products pass to you upon delivery of the items to the carrier.

5. Returns and Refunds
Returns are subject to the RobotX Return Policy. Eligible products may be returned within 15 days of delivery, provided they are new, unused, and in original condition with all packaging, accessories, and documentation intact. A 25% restocking fee will be deducted from all approved returns. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to a RobotX error. All returns require prior authorization and a valid RMA number.

6. Intellectual Property
All content on the RobotX website, including text, graphics, logos, images, software, and technical materials, is the exclusive property of RobotX or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission from RobotX.

7. Disclaimer of Warranties
Except as expressly stated in a written warranty provided by RobotX, all products, services, and website content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, RobotX disclaims all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability
To the maximum extent permitted by law, RobotX shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, revenue, or business opportunities, arising out of or related to the use of the website or RobotX products, even if RobotX has been advised of the possibility of such damages.

9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

10. Changes to These Terms
RobotX reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

11. Contact Information
If you have any questions regarding these Terms, please contact us at info@usrobotx.com.

Order Processing
Orders are typically processed and shipped within 2 business days after payment confirmation. If there is any delay in processing, you will be notified by email.

Shipping Destinations & Duties
We ship to addresses within the United States, Canada, and Mexico. Applicable duties, taxes, VAT/GST, and customs fees may be charged upon delivery depending on local regulations. These fees are not included in the product price or shipping cost and are the customer’s responsibility. If duties or customs fees are not paid and the package is returned, a refund will be issued only after the product is received by us and all return shipping, customs, and storage fees are deducted.

Shipping Within the United States
We ship via USPS and UPS. Free standard shipping is available for orders over $500 USD within the 48 contiguous United States. Standard shipping rates apply to non-contiguous states such as Alaska and Hawaii. UPS does not deliver to PO Boxes.

International Shipping (Outside the USA)
Free shipping is available only within the contiguous United States. International customers may choose from available shipping options based on destination, including small parcel air, ground or air parcel, Canada Post Xpresspost International, and UPS international services. Delivery times are estimated only and may vary due to customs clearance. We do not ship to PO Box addresses for international orders.

Tracking & Delivery
A tracking number will be emailed once your order ships. While we strive to meet estimated delivery dates, RobotX is not responsible for delays caused by carriers, customs authorities, or other third-party factors.

Warranty & International Returns
During the warranty period, international shipping costs, duties, and customs fees are not covered. Customers are responsible for all shipping and import/export costs related to exchanges or repairs.