Order Processing
Orders are typically processed and shipped within 2 business days after payment confirmation. If there is any delay in processing, you will be notified by email.
Shipping Destinations & Duties
We ship to addresses within the United States, Canada, and Mexico. Applicable duties, taxes, VAT/GST, and customs fees may be charged upon delivery depending on local regulations. These fees are not included in the product price or shipping cost and are the customer’s responsibility. If duties or customs fees are not paid and the package is returned, a refund will be issued only after the product is received by us and all return shipping, customs, and storage fees are deducted.
Shipping Within the United States
We ship via USPS and UPS. Free standard shipping is available for orders over $500 USD within the 48 contiguous United States. Standard shipping rates apply to non-contiguous states such as Alaska and Hawaii. UPS does not deliver to PO Boxes.
International Shipping (Outside the USA)
Free shipping is available only within the contiguous United States. International customers may choose from available shipping options based on destination, including small parcel air, ground or air parcel, Canada Post Xpresspost International, and UPS international services. Delivery times are estimated only and may vary due to customs clearance. We do not ship to PO Box addresses for international orders.
Tracking & Delivery
A tracking number will be emailed once your order ships. While we strive to meet estimated delivery dates, RobotX is not responsible for delays caused by carriers, customs authorities, or other third-party factors.
Warranty & International Returns
During the warranty period, international shipping costs, duties, and customs fees are not covered. Customers are responsible for all shipping and import/export costs related to exchanges or repairs.